2025 Standards for RTOs - Skills Education’s Standards Hub 4.4

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Quality Area 4 - Governance

Effective governance and a commitment to continuous improvement supports the quality and integrity of VET delivery.

Division 3 - Continuous improvement

Requirements

Standard 4.4

Outcome Standard

(1) An NVR registered training organisation undertakes systematic monitoring and evaluation of the organisation to support quality delivery and the continuous improvement of services.

Performance Indicators

(2) An NVR registered training organisation demonstrates:

(a) it has a system in place for monitoring and evaluating its performance with the requirements set out in this instrument and any other instrument made under section 185 of the Act, as in force from time to time;

(b) how outcomes derived from monitoring and evaluating its performance are used to inform continuous improvement; and

(c) it has mechanisms in place to lawfully collect and analyse data including any feedback received from VET students, staff, industry, VET regulators, State and Territory training authorities and employers of current or former VET students.

Risks

Not understanding legislative and regulatory obligations and requirements and how they apply to your operations.
Failing to have systematised approaches to self-assurance and monitoring, or only implementing improvements when notified of an upcoming regulatory activity.
Not documenting and/or actioning areas for improvement identified from self-assurance, monitoring and analysis.
Failing to identify and implement continuous improvement opportunities across your entire scope of operations.
Not providing staff with the opportunity to contribute to issues identification, continuous improvement activities and potential solutions.
Relying on generic evaluation templates without contextualising the review to your organisation’s operations.
Not using multiple data collection and feedback points from stakeholders.
Not ensuring that the collection and use data (including feedback) complies with legislative and regulatory obligations.