Special reminder now we're in daylight savings season
All Skills Education sessions are listed in AEST - which is Qld time. Ensure you check the AEST compared to your local time (AEDT / ACT etc).
You can check the time conversions at this handy link.
How do I get my certificate?
All certificates are issued from your Skills Education profile. Log in to your dashboard and ensure your course is 100% complete to trigger the Record of Participation.
On the rare occasion a session is not eligible for a certificate, this will have been advertised
I registered but missed the live session - what options do I have?
The great news is that included in the ticket price is access to the recording for the set time frame.
Log in to your Skills Education account to view the recording and retrieve any applicable handouts that might be available
Can you send me an invoice?
Our site is set up to be a self-serve option where you can select and pay for sessions you want to attend. In some cases, we may be able to issue an invoice.
(From our Ts and Cs page )
"In some cases, where approved, an invoice can be issued for registration of multiple attendees from one organisation. Once payment has been confirmed, enrollment and access to session will be triggered.
For individuals wanting an invoice issued for company payment, we will accommodate where possible and at our discretion. In lieu of this, our suggestion is to purchase and seek reimbursement through your usual organisational channels."
Can I order tickets for multiple people from my RTO to one event?
Of course! Our site is set up to have a profile for each participant so a Record of Participation can be issued to support any compliance and/or record of PD requirements.
Additionally, for live events, each person attending will have a separate registration in Zoom. This means each person needs to be registered individually as usual, or for 5+ people from the one organisation, email us and we'll discuss options available.
We may send a special link to pay through the website or, issue an invoice. On confirmation of direct deposit on invoice, we'll create the registrations behind the scenes for you
Why can't I access the handouts or recording?
All sessions where handouts are available will have those resources attached to the course and will be visible under your profile/dashboard. Courses remain active for a set period of time so ensure you access handouts and recordings during that timeframe - which is advertised on the course page and mentioned on our Ts and Cs page.
Everyone who is an active subscriber to Specialised VET Services has an active account on the Skills Education website which means they will be able to see available materials for any course in which they are enrolled
Do I have to be a 'member' to access special prices?
No. We don't charge membership fees, instead, offering competitively priced PD to everyone
Can I register for someone on their behalf?
As long as you have their permission to do so, there's no issue at our end for this to happen. Ensure all attendee details (including spelling and punctuation of names) is accurate and you'll be good to go. Be aware that the name and email entered on registration will be issued the Zoom links and Record of Participation
Are there discounts for large groups?
For 15+ registrants from one organisation to the same event, yes, we will issue a specially priced invoice. Like all manual registration requests, once payment is confirmed, we can process the enrolments for you
I missed registering for a free session and now it's listed as a paid event?
On occasion, we can offer complimentary live sessions.
As a limited special offer, these may be offered at no charge for registrants to attend the live session.
A nominal fee may be applied to these sessions post-event for future registrations to access the recording.
Can I 'reserve' spots in a session / Do you put spots on hold for people?
Seats for Skills Education events are limited. Registering your ticket is the way to secure your place
Do we get a copy of the slides?
Not always. It depends on what handouts the presenter has prepared for the session. The session replay will be available to view for the nominated timeframe which will allow you to take any extra notes you want to add to supplied handouts
Do you take requests for sessions?
Yes! Our program is built in response to what people tell us they want to / need to know about. If there's a topic you'd like to see covered, and it's not in the current live session schedule or Watch It Now library, let us know
Why can't I get in to the session?
Ensure you check the following:
1) you have the Zoom client on your computer
2) you are logging in with the same email as used to register for the session
3) you are logging into Zoom webinar, not any default meeting setting that might be on your device
4) you have the correct time.
All Skills Education sessions are in Australian Eastern Standard Time AEST - You can check the time conversions at this handy link.
Ensure you have read the instructions on your profile dashboard - visible at time of registration
We've created this site to be as comprehensive as possible. If you have a general enquiry, please email us at firstname.lastname@example.org
Our service standard is to reply to all emails within 2 working days.
Once registered, all instructions for how to access live webinars are contained in the information attached to the specific event. Please ensure you read these at time of registration as we are unable to provide technical support and cannot respond to emails during a live webinar event.
Please note the terms and conditions for ongoing use of this site.