2025 Standards for RTOs - Skills Education’s Standards Hub 3.1

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Quality Area 3 - VET workforce

VET students are trained, assessed and supported by people who are qualified, skilled and committed to professional development.

(1) The workforce is effectively managed to ensure appropriate staffing to deliver services.

(2) An NVR registered training organisation demonstrates:

(a) how it ensures the number of trainers, assessors and other staff are appropriate for the delivery of the services it offers; and

(b) it facilitates access to continuing professional development opportunities to enable staff of the organisation to effectively perform their role.

Failing to determine the appropriate skills, qualifications and workload for all roles, including staff, contractors and third parties
Not having a workforce plan in place to ensure there are sufficient trainers, assessors and staff available to deliver services to current and future student cohorts.
Failing to undertake due diligence or verify credentials of applicants during the recruitment of new staff.
Having a staff to student ratio that does not adequately support students through their training and assessment pathway.
Not having a systematic approach to assessing and evaluating the performance of your staff and addressing their professional development needs.
Not providing staff with the opportunity or time to undertake professional development relevant to their role in your RTO.