About this recording

There are many variables which make running a webinar session different from a face to face session. This includes supporting students to become familiar with the webinar environment as well as helping them problem-solve technical issues (e.g. audio) and human issues (e.g. cannot unmute themselves) when you are not in the same room as them.

Join this webinar to find out: 

  • How to prepare students before a webinar to reduce known issues
  • Techniques for building students’ confidence in a webinar environment so they can problem solve issues themselves
  • Tips and tricks for resolving common problems and questions during webinar sessions


Price includes a ‘Resolving webinar issues’ Cheat Sheet to support this session.


Your Presenter:

Allison Miller is the Director and Lead Consultant of Digital Capability.  See Allison's full bio below.


Other Details:

  • Recorded - 23.4.20
  • Duration - Approx. 68 mins
  • Access - 14 days from date of purchase


Past Feedback:

Here's what others who watched this session had to say:

"A good overview of common problems across mutliple platforms"

"Good to know strategies to solve audio issues"

"Well facilitated discussion"

"Part of a good series. Allison is a competent and engaging presenter"



Your Resources

  • 1

    Problem solving technical and human issues in webinar sessions

    • Recording

    • Session Resources

About your presenter

Allison Miller

Allison Miller is the Director and Lead Consultant of Digital Capability, an organisation which specialises in cutting edge online learning and online business strategies and solutions. 

Allison has a Master of Learning and Development (Organisational Development), Graduate Certificate in Innovation and Entrepreneurship, Bachelor of Education (Secondary Business), Diploma of VET, Certificate IV in Training and Assessment, Diploma of Business, Certificate IV in Business Administration and Certificate III in Government.

Allison has been involved in education and training for over twenty-five years as an educator, e-learning leader and innovator, and as a disruptive change manager.  Allison also helps businesses take advantage of opportunities in a digital world through supporting them to think strategically when using digital technologies.

Allison also leads ePortfolios Australia – a professional network which aims to support the use of e-portfolio practice in Australia and beyond through professional development activities and the sharing of research, resources, ideas and practice.  In this role, Allison works with individuals from leading educational institutions, both within Australia and in Europe, New Zealand and North America.

Allison specialises in building digital capability in organisations and individuals through action-based learning techniques which utilise creative thinking, collaboration and problem-solving techniques.  Allison also uses e-mentoring and e-coaching techniques to develop digital mindsets which embeds digital-first thinking.

Allison also helps educational organisations ensure that their training and assessment is effective, engaging and compliant, especially online.  

Allison uses her extensive education and experience to ensure her clients use strategic thinking on e-designs and e-implementations, basing her information on tried and tested current, as well as emerging, digital capability and business development strategies.  

Allison’s wide-ranging project management experience ensures the projects she is involved in are successful by being well planned and managed, and that the right stakeholders are consulted, engaged and involved to ensure project goals are achieved.

Allison’s current educator experience includes facilitating fully online, post-graduate ICT programs which enable international students to gain Australian workplace and business experience for the Australian Computer Society.  She is also a DeakinCo. Credential Assessor, assessing credentials in a broad range of professional and business areas, up to and including the Master/Expert level.  Allison also has experience delivering accredited online training and assessing in the areas of the Diploma in VET, Diploma of Training Design and Development and Certificate IV in Training and Assessment for Swinburne University of Technology, as well as the Certificate II in Business up to Diploma of Business and the Diploma of Business Administration for TAFE SA.

Contact and connect with Allison:

E: allison@digitalcapability.com.au

W: digitalcapability.com.au 

Facebook  |  LinkedIn  |  Twitter

See all sessions by Allison